:root{--ap-opened-bg: rgba(34, 197, 94, 0.18);--ap-opened-color: #86efac;--ap-opened-border: rgba(34, 197, 94, 0.30);--ap-closed-bg: rgba(148, 163, 184, 0.14);--ap-closed-color: #94a3b8;--ap-closed-border: rgba(148, 163, 184, 0.20);--ap-cat-bg: rgba(99, 102, 241, 0.18);--ap-cat-color: #a5b4fc;--ap-cat-border: rgba(99, 102, 241, 0.25);--ap-author-from: #0ea5e9;--ap-author-to: #0284c7;--ap-staff-from: #7c3aed;--ap-staff-to: #6d28d9;--ap-header-from: #1e293b;--ap-header-to: #0f172a;--ap-radius: 10px;--ap-radius-lg: 12px}.ticket-read-wrap{display:grid;grid-template-columns:1fr 270px;gap:1.5rem;align-items:start}@media(max-width: 991px){.ticket-read-wrap{grid-template-columns:1fr}.ticket-read-wrap .ticket-sidebar{order:-1}}.ticket-header-card{background:linear-gradient(135deg, var(--ap-header-from) 0%, var(--ap-header-to) 100%);color:#f1f5f9;border-radius:var(--ap-radius-lg);padding:1.5rem 1.75rem;margin-bottom:1.25rem;position:relative;overflow:hidden}.ticket-header-card::after{content:"";position:absolute;top:-50px;right:-50px;width:200px;height:200px;border-radius:50%;background:rgba(255,255,255,.04);pointer-events:none}.ticket-header-card .ticket-id-tag{font-size:.72rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;opacity:.45;margin-bottom:.35rem}.ticket-header-card .ticket-subject{color:#f8fafc}.ticket-header-card .ticket-badge-row{display:flex;flex-wrap:wrap;gap:.45rem;margin-bottom:1rem}.ticket-header-card .ticket-meta-row{display:flex;align-items:center;gap:.5rem;font-size:.82rem;opacity:.7}.ticket-header-card .ticket-meta-row a{color:#fff}.ticket-header-card .ticket-meta-row .sep{opacity:.4}.t-category-chip,.t-status-badge{display:inline-flex;align-items:center;gap:5px;padding:.22rem .65rem;border-radius:999px;font-size:.72rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase}.t-status-badge.status-opened{background:var(--ap-opened-bg);color:var(--ap-opened-color);border:1px solid var(--ap-opened-border)}.t-status-badge.status-closed{background:var(--ap-closed-bg);color:var(--ap-closed-color);border:1px solid var(--ap-closed-border)}.t-category-chip{background:var(--ap-cat-bg);color:var(--ap-cat-color);border:1px solid var(--ap-cat-border)}.t-category-chip i{opacity:.75}.ticket-body-card{background:var(--bs-body-bg, #fff);border:1px solid var(--bs-border-color, #dee2e6);border-radius:var(--ap-radius);padding:1.2rem 1.4rem;margin-bottom:1.5rem;font-size:.91rem;line-height:1.7}.thread-header{display:flex;align-items:center;gap:.55rem;margin-bottom:1rem;font-size:.87rem;font-weight:700;color:var(--bs-body-color)}.thread-header .thread-header-line{flex:1;height:1px;background:var(--bs-border-color, #dee2e6)}.thread-empty{text-align:center;padding:2.5rem 1rem;color:var(--bs-secondary-color, #6c757d)}.thread-empty i{font-size:2rem;opacity:.3;display:block;margin-bottom:.75rem}.reply-section{margin-top:1.5rem}.reply-card{border:1px solid var(--bs-border-color, #dee2e6);border-radius:var(--ap-radius);overflow:hidden}.reply-card .reply-card-head{padding:.65rem 1rem;background:var(--bs-tertiary-bg, #f8f9fa);border-bottom:1px solid var(--bs-border-color, #dee2e6);font-size:.84rem;font-weight:700;display:flex;align-items:center;gap:.45rem}.reply-card .reply-card-body{padding:1rem}.reply-card .reply-card-body .form-label{display:none}.reply-card .reply-card-body .form-group{margin-bottom:0}.ticket-closed-notice{padding:1.25rem;border-radius:var(--ap-radius);background:var(--bs-tertiary-bg, #f8f9fa);border:1px solid var(--bs-border-color, #dee2e6);text-align:center;color:var(--bs-secondary-color, #6c757d);font-size:.88rem}.ticket-closed-notice i{font-size:1.5rem;opacity:.4;display:block;margin-bottom:.6rem}@keyframes msgSlideIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.message-card{display:flex;gap:.8rem;margin-bottom:1rem;animation:msgSlideIn .22s ease-out both}.msg-avatar{flex-shrink:0;width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.78rem;font-weight:800;color:#fff;user-select:none}.msg-avatar.av-author{background:linear-gradient(135deg, var(--ap-author-from), var(--ap-author-to))}.msg-avatar.av-staff{background:linear-gradient(135deg, var(--ap-staff-from), var(--ap-staff-to))}.msg-bubble{flex:1;min-width:0;border:1px solid var(--bs-border-color, #dee2e6);border-radius:var(--ap-radius);overflow:hidden}.msg-bubble .msg-bubble-head{display:flex;align-items:center;justify-content:space-between;padding:.5rem .85rem;background:var(--bs-tertiary-bg, #f8f9fa);border-bottom:1px solid var(--bs-border-color, #dee2e6);gap:.5rem;flex-wrap:wrap}.msg-bubble .msg-bubble-head .msg-author{font-size:.82rem;font-weight:700;color:var(--bs-body-color)}.msg-bubble .msg-bubble-head .msg-author a{color:inherit;text-decoration:none}.msg-bubble .msg-bubble-head .msg-author a:hover{text-decoration:underline}.msg-bubble .msg-bubble-head .msg-meta{display:flex;align-items:center;gap:.5rem;margin-left:auto}.msg-bubble .msg-bubble-head .msg-meta .msg-time{font-size:.76rem;color:var(--bs-secondary-color, #6c757d);white-space:nowrap}.msg-bubble .msg-bubble-head .msg-meta .msg-edited{font-size:.72rem;font-style:italic;color:var(--bs-secondary-color, #6c757d);display:flex;align-items:center;gap:3px}.msg-bubble .msg-bubble-head .msg-actions{display:flex;gap:.3rem;flex-shrink:0}.msg-bubble .msg-bubble-head .msg-actions .btn{padding:.12rem .42rem;font-size:.76rem;line-height:1.4;border-radius:5px}.msg-bubble .msg-bubble-body{padding:.8rem 1rem;font-size:.9rem;line-height:1.65}.sidebar-card{background:var(--bs-body-bg, #fff);border:1px solid var(--bs-border-color, #dee2e6);border-radius:var(--ap-radius);overflow:hidden;margin-bottom:1rem}.sidebar-card .sidebar-card-head{padding:.6rem 1rem;background:var(--bs-tertiary-bg, #f8f9fa);border-bottom:1px solid var(--bs-border-color, #dee2e6);font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--bs-secondary-color, #6c757d);display:flex;align-items:center;gap:.4rem}.sidebar-dl{padding:.8rem 1rem;margin:0}.sidebar-dl dt{font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--bs-secondary-color, #6c757d);margin-bottom:.1rem}.sidebar-dl dd{font-size:.83rem;margin-bottom:.75rem}.sidebar-dl dd:last-child{margin-bottom:0}.sidebar-action-btn{display:flex;align-items:center;gap:.5rem;width:100%;text-align:left;font-size:.84rem;border-radius:0;border:none;border-bottom:1px solid var(--bs-border-color, #dee2e6);padding:.65rem 1rem;background:rgba(0,0,0,0);cursor:pointer;transition:background .15s}.sidebar-action-btn:last-child{border-bottom:none}.sidebar-action-btn:hover{background:var(--bs-tertiary-bg, #f8f9fa)}.sidebar-action-btn.act-warning{color:#f59e0b}.sidebar-action-btn.act-success{color:#22c55e}.sidebar-action-btn.act-danger{color:#ef4444}